Why Is My Brother Printer Offline? [Easy Solution] 2023

Before you get tired of asking yourself, “why is my Brother printer offline” and decide to throw your printer out the window, there are a few things you need to try to get it back online. First of all, it’s important to understand that there may be multiple reasons behind your printer being offline. It could be a problem with the connection between your printer and computer, an issue with the printer driver, or you might be running low on ink, or a problem with the printer itself. 

No, you don’t need to call a technician just yet; we will help you troubleshoot and hopefully fix your printer in this “Why Is My Brother Printer Offline? [Step-by-Step Guide to Fixing the Offline Problem]” blog. Stay tuned.

Troubleshooting your Brother Printer



Let us get into the nitty gritty of troubleshooting a printer. If you have done it before, then you know how simple it is to follow along. We are following standard practice; we will discuss various possible issues first and move step by step if the fix doesn’t work. 

The first step is to make sure that your printer is turned on. Being turned is not enough; you will also need to make sure that it has no errors. 

Check if the printer is powered on

Check if the LCD screen of your Brother printer is lit or blank. A blank screen might indicate that it is not receiving any power. Check the power, unplug and replug the cable if you need to get it working. If the machine is receiving power, check if it wakes up from sleep. If it doesn’t, then your machine might be facing a hardware-related issue. In that case, you will need a technician to get it fixed.

Now you will need to check if the LCD screen shows any errors. You might see different errors such as “Paper Jam,” “Ink Empty,” or “‘Toner Empty.” If you find a specific error such as these, then troubleshoot the issue and work on fixing that. 

Verify if the Printer is connected to the computer

One of the reasons for a printer going offline is a disconnected cable. Make sure that the USB cable or Ethernet cable (if you’re using a wired connection) is securely plugged into both your printer and computer. It’s also a good idea to check for any visible damage on the cables, as this could be causing the connection issue.

If you are on a wireless connection, you can try printing the network config page to confirm the IP address of the printer.

Assure that the Brother printer is your default printer

Now you need to make sure that the Brother printer support you are facing a problem with is your default printing device. 

You can do this by navigating through the computer’s control panel.

Do this by clicking the start button and searching for the control panel. Open the control panel and Under the “Hardware and Sound” tab, find “view devices and printers.” 

Now find your Brother printer. And make sure it is your default printing machine. If it is not, right-click it and select “Set to default.” 



Now delete all print jobs. Do this by clicking the printer icon and selecting “Cancel All Documents.”

Check the printer drivers 

If that does not fix your issue, then it is time to check your printer drivers. You may likely be facing a driver-related issue. 

Head over to the device manager. You can do this by Right-clicking the “This PC” icon and then choosing “Manage.” If you couldn’t find “This PC,” or you deleted it because you were feeling bored. Then you press the “Windows + E” keys; This should open the windows manager. Now find “This PC,” right-click it, and choose to manage. 

Under the device manager tab, find your printer, right-click it and choose “Update Driver.” If that does not work, then uninstall drivers and reinstall them. Uninstalling and reinstalling the drivers should get rid of your Why is my Brother printer offline question by getting it back running. 

Time To Call The Technician

If nothing works, then it is time to call the technician. All the fixes highlighted above should have your printer running as before. If all of those fixes do nothing, it’s likely that you are facing a serious issue. Be in touch with the Brother support team. They will surely help you get your printer running like before. 

Conclusion

This has been the “Why is my Brother printer Offline” blog. We talked about various possible issues, such as no power delivery and connection-related issues, then we made sure that the Brother printer is your default printer. After that, we made sure that your drivers were up-to-date and working. We hope you were able to fix your printer and successfully got into your printing business like before.

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